The trainer asked our group, "Do you feel you are making a difference?" As I looked around the room, I was quite surprised at the ands that were raised. It was interesting to hear thoughts and explanations from my co-workers. Many people expressed fellings of being overwhelmed...

If you are a human service agency director, manager or supervisor, you probably would want to increase the quality of your interviewing skills and experience, from bth sides of the desk, while reducing costly errors. You probably would like to get these skills at a fraction of the cost...